'Make retail great again' - video highlights

In August 2018, Ferrier Hodgson and Azurium hosted our Annual Retail Briefing and this year's theme was Make Retail Great Again. Around 400 people heard from guest speakers Michael Ford, CEO of Steinhoff Asia Pacific (Melbourne) Mark Coulter, Co-founder and CEO of Temple and Webster (Sydney), about the importance of customer experience, how to adapt to digital landscape and how retailers build a point of difference to survive and thrive. 

Watch the highlights from our Melbourne briefing in this short video.

'Make Retail Great Again’ – 2018 Annual Retail Breakfast summary from Ferrier Hodgson on Vimeo.

About our speakers:

Michael Ford

Michael Ford was appointed CEO of Steinhoff Asia Pacific Group Holdings in August 2017. Steinhoff operates a portfolio of famous Australian brands including Fantastic Furniture, Freedom, Plush, Snooze, Best & Less and Harris Scarfe.

Michael has over 25 years of international retail experience and is highly skilled in all facets of retail, with a particular passion for business innovation and transformation. He has held CEO roles with iconic retail brands such as The Good Guys, Country Road, Esprit and Jag Clothing.

Mark Coulter

Mark is the CEO and Co-founder of Temple & Webster, a listed entity and Australia's largest online retailer of furniture and homewares. Mark is also a co-founder of ParcelPoint, Australia's largest pick up / drop off parcel network for online retailers and a co-founder of Fluent Commerce, a leading enterprise software company helping offline retailers use their stores to compete online.

Previously Mark worked at News Limited where he was Director of Strategy for the Digital Media properties and managed a portfolio of businesses including Moshtix, the digital ticketing company. Mark was also a solicitor at Gilbert + Tobin and management consultant at McKinsey & Company

James Stewart

James is a Partner of Ferrier Hodgson and has been the firm's retail practice leader since 1999. James has developed a reputation as one of Australia’s leading retail corporate doctors. His deep knowledge of the retail sector is unique in his field. James is highly regarded as a key advisor on retail by lenders and financiers to the industry and is a frequent public speaker and commentator on changes in consumer behaviour and the impact on retail models.

James has dealt with some of Australia’s biggest retail restructures representing over $6 billion of retail sales in Australia and New Zealand. James is also the Executive Leader of Azurium, a boutique provider of performance improvement, data analytics, real estate and change management services, owned by Ferrier Hodgson.